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Is a web-based Customer Support or Helpdesk application that is used to help internal support staff and external customers or other employees submit, track and manage support cases? It comprises mainly two suites of web tools namely CustomerDesk -for customers and TechDesk ? for Tech Support Staff. 1. CustomerDesk is a simple web application for ?Customers? or employees to self register, and submit and track their own support cases. Customers can also search the ?Help Database? for related problems and solutions to previous researched cases. It also features a White Board for general information to all your customers ? Eliminate the issue of sending bulk mail to all customers. 2. TechDesk is a comprehensive web application for support staff to create, update, track and manage support cases for customer. It flexibility allow the reconfiguration of the entire package to best model your support process and organizational support model. (For example you can easily define your different category of support, change Logo/Banner and using your on cooperate colour). A BusinessDesk is embedded into it to handle contact management issues. Features Ö Customer Self Register Ö Contact Management Ö Search Engine Ö Knowledge Database Ö Frequently Ask Question
Ö
Reports Ö Tech Availability Indicator Ö Dispatcher (Automatic / Manual) Ö Scheduler (Timer) Ö White Board for General Information Ö Internal Security Control Ö Email Notification. Ö Asset Database Ö Upload & Download So why should you buy this wonderful product? a) Web based support is better than email support b). WebDesk is only complete Web based support System with mailing features c). WebDesk offers better connectivity options d). Better Cost. e). Performance f). Fast and Easy Setup and Configuration g). WebDesk Help Database h). WebDesk Asset Database |
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